Your Location: Home > Group Customer > Policy Inquiry > Telephone Inquiry
Customer service hotline: 800-988-6688 (landline), 400-888-3636 (mobile)

Manual service: 8:30-20:30 (Monday to Sunday, except statutory holidays)

Voice self-help service: 24x7

> Telephone Inquiry workflow

  • Hotline inquiry service contents
  • 1)Policy information (policy benefit guarantee, policy status etc.)
  • 2)Customer information
  • 3)Various business provisions and handling progress (underwriting, claims, policy alteration, renewal premium payment, etc.)
  • 4)Policy interest rate query
  • 5)Insurance agent information
  • 6)Company, product and service information
  • 7)Handle customer services: claims notification, policy change, login password reset etc.