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Telephone inquiry workflow

Manual service: 8:30-20:30 (Monday to Sunday, except statutory holidays)

Voice self-help service: 24x7

> Customer

  • Tips – Points of attention for applying to handle alteration procedures
  • 1) Policy information (policy makeup, benefit guarantee, policy status, premium payment information, etc.)
  • 2) Customer information
  • 3) Various business provisions and handling progress (underwriting, claims, policy alteration, renewal premium payment, etc.)
  • 4) Universal insurance interest rate, unit price of investment-linked insurance, distribution of cash dividend, policy loan interest rate, etc.
  • 5) Agent information
  • 6) Company, product and service information
  • 7) Handle customer services: online claims reporting, online alteration of customer contact information, application for transaction password, login password reset, appointment for physical examination, online activation of insurance card, etc.
  • 8) Customer can complete investment-linked policy account conversion via self-help service.